FAQ

• Free cancellation with a full refund is available if cancelled at least 24 hours in advance.

• No additional charges apply for flight delays or date/time changes—original fare remains valid, subject to availability.

• Cancellations made within 24 hours of the scheduled pickup are subject to a 50% cancellation fee and applicable conditions.

We request you to make your reservation 24 hours before the journey as our transfer service is an on-demand service. We shall confirm you at the earliest of time (usually within three hours) and we encourage you to bring a print copy of your reservation

After arriving at the airport, you can meet the driver and he /she will be carrying your name including the sign ‘your name’ on a sign board.

If your flight is cancelled, then we would arrange a shuttle service for you. However, we would charge you money for this service because the driver will be at the airport to pick you and in the event of cancellation of your flight; he/she would have to return without taking you. So, it is a cost for us and we hope that you would be kind enough to understand this situation.

Yes! You can change or cancel the reservation 24 hours before the journey.

Yes! You will receive a confirmation email very shortly after you have made the reservation at our company.

In this case, we would like to recommend you to check the Email inbox or Spam. If the email is not there, then we would like to receive a call from you or you can contact us through the ‘Contact US’ page. When you contact to us, please give your details and we will get back to you within 12 hours. Plus, we are available 24 hours and seven days a week.

Yes our service is 24 hours we do pickups but we will charges additional 10 euros for the night charges from 9 pm to 5 am.

No! It is completely free and we will ensure baby seats as well as boosters to secure your children and infants.